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Aftersales Advisor

  • Exeter
  • Permanent
  • PV4331
  • Basic up to £23,000 DoE Up to £27,000 OTE

We are supporting a successful, long-established Motorhome dealer in their requirement for an AFTERSALES ADVISOR.

This position centralises around the customer service, warranty and parts aspects of the business, and requires a multi-skilled individual, relevantly experienced with a positive attitude.

Supporting  the Aftersales  Manager, in a 2-Advisor team, your daily activities will extend to: –

  • Taking and processing service, repair and maintenance bookings whilst liaising with the inhouse (4 Technician) workshop team and third-part repairers.
  • Assuming responsibility for the timely preparation of all vehicles including PDI’s and SMMT checks.
  • Overseeing the ordering of required parts and components.
  • Engaging with warranty providers and processing claims through the correct procedures.
  • Regularly auditing and compiling reports on workshop service tools, equipment and stock.
  • Performing ad hock tasks, as required, to enhance the overall performance of the business.
  • The ability to step-up at times of management absence.
  • Consistently providing customers with an excellent standard or service.

 …   A full Driving Licence is a prerequisite   ….

For your application to be processed, you must be able to demonstrate previous experience in a similar role (car dealer Service Advisor, Workshop Controller or Parts Advisor).  You will be a friendly colleague, confident dealing directly with customers, remaining calm and effective at peak times.

This is a Monday to Friday role (although a flexible approach will be necessary at very busy times) and you will be joining a really welcoming and supportive team.

A competitive salary is offered, tailored to recognise your specific skills and experience.

“With a fantastic knowledge of motor industry requirements ‘Kream’ provide an exceptional recruitment service. I have successfully employed from Kream some outstanding staff members who have become fantastic assets to our company.”

Service Manager – Plymouth main dealer
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