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Customer Service Advisor

  • St Austell (area)
  • Permanent
  • PV4160
  • £21,000 to £25,000 DoE

 . . . . . . .  BRAND NEW VACANCY  . . . . . . . . .

Our client is the area’s authorised Service-Centre for a well-known, prestige, European HGV and LCV manufacturer.

They now seek an experienced CUSTOMER SERVICE ADVISOR to join their front-of-house team.

Your daily activities will include:

  • Taking service and repair bookings via all mediums whist controlling the workshop diary
  • Loading work onto the internal IT management system
  • Liaising closely with Workshop Control and the Depot Manager over all customer bookings and requirements
  • Keeping individual customers, and fleet-operators, updated with work-in-progress
  • Up selling any additional work identified as required
  • Invoicing or allocating to accounts

 

ESSENTIAL REQUIREMENTS

To be considered you must have front-of-house experience in a car or commercial vehicle environment.  You will possess a professional face to face/telephone manner, good IT skills and be familiar with automotive Dealer Management Systems (DMS).  Delivering a first-class customer experience is of paramount importance.

 

Salary will reflect your skills and previous experience relevant to the role.

“Kream have provided us with a selection of first class candidates and I have been delighted with the professionalism of the service they have provided. It is clear that they comprehensively understand our business and the industry”

Aftersales Manager – Southwest Dealer Group
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