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Online Sales Consultant

  • Exeter
  • Permanent
  • PV4407
  • Basic £18,000 OTE £35,000

Are you looking for a new challenge within the automotive industry?  We have an exciting opportunity to join the digital division of a multi-brand motor group as an ONLINE SALES CONSULTANT.  Working from the Exeter-based office in the newly created virtual showroom and online Sales environment, promoting, and selling across 12 vehicle franchises.

 Your key responsibilities will include:

  • Effectively handling inbound and outbound enquires via telephone, email or digital methods maximizing sales opportunities
  • Engage with customers and prospects in a professional and reassuring manner to support them in their chosen vehicle journey
  • Assist customers in completing the sales process including part exchange and finance applications
  • Ensure a successful outcome for all customers who have ordered or reserved vehicles online by arranging a smooth handover at their selected dealership (where applicable) and managing all the necessary back-office updates / processes in a timely manner
  • Contribute to the achievement of the Company’s commercial objectives including profit, sales volume and KPI’s identified including response times to customers
  • Identify areas to improve sales and deliver outstanding customer experience through customers’ channels of choice – video chat, live chat, phone call, email etc
  • Make improvement suggestions that will contribute to increasing online sales and/or to improve the customer experience
  • Ad hoc tasks and duties to maintain the professional function of the facility

To be considered you will need to have experience in a sales environment, ideally of a higher price-point product.  You will be conversant with a range of IT, willing to learn and eager to achieve targets / KPi’s.

You can look forward to a competitive basic salary, rewarding commissions scheme and arrange of additional benefits associated with an employer of this stature.

*****  This role involves catering to the times that suit online customers. As such there is a rota’d shift pattern that involves working into the later evening   *****

"Kream Motor Recruitment, is by far the best recruitment company out there, unlike others, they actually listen and understand your needs and wants. Doing that, they get you interviews with companies which SUIT you, which fulfil YOUR requirements, with which you can make a LASTING career. I wouldn't hesitate to recommend these guys. They secured me an interview and I was offered the job, ultimately I wasn't able to accept due to unforeseen changes, but their attitude in understanding what's best for me did not change, such a pleasant experience. A big thank you to Andrew and Matthew"

Sales Executive – Somerset volume dealer
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