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Online Sales Consultant

  • Exeter
  • Permanent
  • PV4407
  • Basic £18,000 OTE £35,000

Are you looking for a new challenge within the automotive industry?  We have an exciting opportunity to join the digital division of a multi-brand motor group as an ONLINE SALES CONSULTANT.  Working from the Exeter-based office in the newly created virtual showroom and online Sales environment, promoting, and selling across 12 vehicle franchises.

 Your key responsibilities will include:

  • Effectively handling inbound and outbound enquires via telephone, email or digital methods maximizing sales opportunities
  • Engage with customers and prospects in a professional and reassuring manner to support them in their chosen vehicle journey
  • Assist customers in completing the sales process including part exchange and finance applications
  • Ensure a successful outcome for all customers who have ordered or reserved vehicles online by arranging a smooth handover at their selected dealership (where applicable) and managing all the necessary back-office updates / processes in a timely manner
  • Contribute to the achievement of the Company’s commercial objectives including profit, sales volume and KPI’s identified including response times to customers
  • Identify areas to improve sales and deliver outstanding customer experience through customers’ channels of choice – video chat, live chat, phone call, email etc
  • Make improvement suggestions that will contribute to increasing online sales and/or to improve the customer experience
  • Ad hoc tasks and duties to maintain the professional function of the facility

To be considered you will need to have experience in a sales environment, ideally of a higher price-point product.  You will be conversant with a range of IT, willing to learn and eager to achieve targets / KPi’s.

You can look forward to a competitive basic salary, rewarding commissions scheme and arrange of additional benefits associated with an employer of this stature.

*****  This role involves catering to the times that suit online customers. As such there is a rota’d shift pattern that involves working into the later evening   *****

"We have employed a number of professionals with Kream’s assistance. They are clearly industry experts and operate to the highest standards."

Group General Manager – Prestige and Volume Dealer Group Devon & Cornwall)
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