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Senior Service Advisor

  • Exeter
  • Permanent
  • PV4437
  • Up to £29,000 DoE

We are assisting the area’s authorised Service-Centre for a well-known, prestige European HGV and LCV manufacturer.

They now seek an experienced SENIOR SERVICE ADVISOR to join their front-of-house team.

Your daily activities will include:

  • Taking service and repair bookings via all mediums whilst controlling the workshop diary.
  • Loading work onto the internal IT management system.
  • Liaising closely with Workshop Control and the Depot Manager over all customer bookings and requirements
  • Keeping individual customers, and fleet-operators, updated with work-in-progress
  • Upselling any additional work identified as required
  • Invoicing or allocating to accounts


This is a Senior position, involving support and guidance to the team, taking the lead and ensuring the department operates efficiently and professionally.  Therefore, to be considered you must have over 18 months continuous experience in a Service Advisor (car or commercial) environment.  You will possess a wide related skillset in all related activities and be familiar with Dealer Management Systems (DMS), such as Kerridge / CDK.

Working hours are based on a 45-hour week, and revolving weekly mild-shift patterns to fit with the commercial vehicle sector:

Week 1 = 7am to 3.30pm (followed by Saturday 8am to 1pm)

Week 2 = 8.30am to 6pm (followed by the full weekend off)

A competitive basic salary is offered, tailored to recognise your skills and experience.

“Kream really understand the industry and that’s why I came to them when it was time to take the next step in my motor trade career. They did an excellent job and as a result I secured the perfect position”.

Sales Executive – Volume Southwest Dealer Group
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24th March 2020

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