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Service Advisor

  • Torquay
  • Permanent
  • PV4647
  • Up to £24,000 Basic £28,000 OTE

A customer services specialist is required to join a Torquay based main dealer who represent a well-known quality brand; one of the best-selling in the UK.

In the role of a SERVICE ADVISOR, you will be responsible for providing customers with an excellent standard of care whilst conducting all activities at the service department front desk:

· Customer bookings (both physically and remotely)

· Workshop diary control

· Liaising with Workshop Control and Service Management

· Monitoring and communicating through work in progress

· Presenting and upselling additional work requirements and approved products / services

· Undertaking related administration, invoicing, and updating of the database – via the internal IT systems.

To be considered, you’ll need to have occupied a face-to-face customer services role in the past, and to be able to demonstrate a solid track record for delivering an excellent customer experience. Whilst motor trade-specific experience would be beneficial, it is not essential. You’ll need to be eager to learn, with a good standard of IT competency, professional in appearance and well spoken.

. . … … A full driving licence is a prerequisite … … … .

This vacancy offers an opportunity to join a long-established, privately-owned dealer group with a first-class reputation.

“In desperate need of a key technician, We approached Kream and were delighted with their professionalism and also delighted with the individual they introduced to us”

Owner – Well Known Independent Southwest Sales and Service outlet
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