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Service Advisor

  • Coventry
  • Permanent
  • PV4609
  • Up to £28,000 Basic £32,000 OTE

A skilled customer services specialist is required to join a Coventry based main dealer who represent 4 quality brands, with a superb reputation for build quality, technical innovation, styling and dependability.

In the role of a SERVICE ADVISOR, you will be responsible for providing customers with an excellent standard of care whilst conducting all activities at the service department front desk:

  • Customer bookings (both physically and remotely)
  • Workshop diary control
  • Liaising with Workshop Control and Service Management
  • Monitoring and communicating through work in progress
  • Presenting and upselling additional work requirements and approved products / services
  • Undertaking related administration, invoicing, and updating of the database – via the internal IT systems.

To be considered, you’ll need to have occupied a face-to-face customer services role in the past, and to be able to demonstrate a solid track record for delivering an excellent customer experience.  Whilst motor trade-specific experience would be beneficial, it is not essential.  You’ll need to be eager to learn, with a good standard of IT competency, professional in appearance and well spoken. 

  . . … …  A full driving licence is a prerequisite … … … .

This vacancy offers an opportunity to join a long-established, privately-owned dealer group with a first-class reputation.

"We have employed a number of professionals with Kream’s assistance. They are clearly industry experts and operate to the highest standards."

Group General Manager – Prestige and Volume Dealer Group Devon & Cornwall)
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