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Service Advisor

  • Exeter
  • Permanent
  • PV4960
  • Competetive

Are you a driven, enthusiastic, and motivated SERVICE ADVISOR who performs well in a fast-paced environment? If you can deliver excellent customer service and would like the opportunity to work for a family-owned motor group, then this could be the ideal opportunity.

This dealership represents a well-known, high-quality brand.  Due to a recent promotion, they are looking to recruit a Service Advisor to join their front-of-house team.

 What’s on offer?

In return for your hard work, you will be offered a highly competitive salary package – designed to reflect your skills and experience – plus a great range of benefits including:

 

  • Workplace pension (salary exchange option)
  • 25 days holiday plus bank holidays (pro rata for part time)
  • Refer a friend rewards.
  • Discounted sales, MOT, products, parts & servicing
  • Bonus scheme

 What will you be responsible for?

 

  • Meeting and greeting customers in a friendly and courteous manner throughout the day.
  • Booking vehicles into the technical workshop.
  • Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
  • Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their vehicle is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
  • Maintaining thorough product expertise and updating your knowledge through manufacturer led training.
  • Adopting a professional approach regarding the sale of repairs required.
  • Maintaining good housekeeping standards and orderly administration of your work.

 Could this be the ideal role for you?

 

The successful Service Advisor will need to have experience in the role – either from another main dealer or quality independent.  We are looking for an individual who is highly organised and efficient whilst having the ability to build a rapport with customers and develop strong and open working relationships with the wider team.

 

(((… A full driving licence is essential …)))

"We have employed a number of professionals with Kream’s assistance. They are clearly industry experts and operate to the highest standards."

Group General Manager – Prestige and Volume Dealer Group Devon & Cornwall)
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