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Service Advisor

  • Torquay
  • Permanent
  • PV4930
  • Basic £26,000 OTE £35,000

A customer services specialist is required to join a Torquay based main dealer who represent a well-known quality brand; one of the best-selling in the UK.

In the role of a SERVICE ADVISOR, you will be responsible for providing customers with an excellent standard of care whilst conducting all activities at the service department front desk:

  • Customer bookings (both physically and remotely)
  • Workshop diary control
  • Liaising with Workshop Control and Service Management
  • Monitoring and communicating through work in progress
  • Presenting and upselling additional work requirements and approved products / services
  • Undertaking related administration, invoicing, and updating of the database – via the internal IT systems.

To be considered, you’ll need to have occupied the automotive face-to-face customer services role in the past, and to be able to demonstrate a solid track record for delivering an excellent customer experience.  Motor trade-specific is seen as essential.  You’ll need to be eager to learn specific brand processes, and have a good standard of IT competency, professional in appearance and well spoken. 

  . . … …  A full driving licence is a prerequisite … … … .

This vacancy offers an opportunity to join a long-established, privately-owned dealer group with a first-class reputation.

“Kream really understand the industry and that’s why I came to them when it was time to take the next step in my motor trade career. They did an excellent job and as a result I secured the perfect position”.

Sales Executive – Volume Southwest Dealer Group
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