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Service Advisor

  • Trowbridge
  • Permanent
  • PV4509
  • £22,500 - £25,000 DoE

We need a CUSTOMER SERVICE ADVISOR, with some previous customer-facing motor industry experience, to join a Trowbridge based main dealer.

In this role you will be the first point of contact for all service customers, ensuring they receive a warm, professional welcome accompanied by clear advice and assistance.

A summary of your daily activities will include: –

  • Welcoming customers to the service department, processing workshop bookings through the internal IT system.
  • Taking incoming customer calls.
  • Communicating with the workshop team to ensure all booked work receives the correct pre-planning.
  • Keeping customers fully informed throughout work in progress, advising on any additionally identified work requirements.
  • Presenting and upselling brand-approved products and services.
  • Carrying out a range of related IT, invoicing, database updating, job card creating.
  • Taking payments and explaining work completed.

You’ll need to be a friendly team member, able to work alone at times and react well at busy periods. Always ensuring your customers receive a first-class experience.

In return, you can look forward to a competitive salary working alongside a welcoming team and a high quality, well-known automotive manufacturer.

((( . . . A DRIVING LICENCE IS REQUIRED . . . )))

 

“As an experienced motor industry marketing professional Kream was the obvious first stop when I wanted to progress my career. With their assistance I was able to secure an excellent position within a great organisation and with first class prospects”

Marketing Manager - Southwest Dealer Group
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