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Service Advisor

  • Yeovil
  • Permanent
  • PV4121
  • Basic £20 to £22,000 DoE OTE £23,500 to £25,500 DoE

We currently have an opportunity to join our client’s prestige Aftersales team in Yeovil as a SERVICE ADVISOR

A key customer facing role you will be responsible for: 

  • Managing the flow of information between the workshop, the rest of the dealership and the customer, delivering excellent an customer service at all times
  • Be the focal point of contact for customers requiring servicing or repair to their brand vehicles
  • Qualifying service needs and discuss vehicle running problems where appropriate
  • Establishing and understanding an agreement with the customer of the work to be carried out
  • Manage the handover and administration of Customer Service Vehicles
  • Explain the work carried out on the vehicle ensuring customers full understanding and authorisation
  • Upsell a range of products or essential work required

The ideal candidate will be highly self-motivated and focused, a real team player with a determination to succeed, exceptional time management skills and a genuine interest in cars.   In return you can expect a competitive basic salary plus bonus along with 30 days holiday (inc Bank Hol), pension, life assurance and health cash plan (after qualifying period).


  • Previous, recent experience as a Service Advisor within the motor industry along with a solid background in customer service
  • Full UK Driving Licence – without excess penalty points

"We have employed a number of professionals with Kream’s assistance. They are clearly industry experts and operate to the highest standards."

Group General Manager – Prestige and Volume Dealer Group Devon & Cornwall)
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