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Service Advisor

  • Exeter
  • Permanent
  • PV4629
  • Basic up to £26,500 DoE OTE £30,000

Are you a driven, enthusiastic, and motivated Automotive Service Advisor? Are you at your best in a professional, customer service driven environment? Would you like to represent a world class brand?

We are assisting in the recruitment of an additional SERVICE ADVISOR for our client’s main dealer Service Department in Exeter.

Key activities of the role include: –

  • Welcoming customers to the dealership in a friendly and courteous manner.
  • Booking vehicles into the technical workshop.
  • Liaising with the technical team, keeping track of the vehicles’ progress and ensuring completion at the agreed time.
  • Providing exceptional customer service, including establishing customers onward travel arrangements
  • Detailing additional work requirements and upselling approved products / services.
  • Updating customers whilst their vehicle is in the workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
  • Updating your knowledge through manufacturer led training.
  • Adopting a professional approach regarding the sale of repairs required.
  • Maintaining good housekeeping standards and orderly administration of your work.

 

The successful candidate will need to have prior experience in the role, or a very similar role.  You will be smartly presented, conscientious and possess excellent communication skills.

The business requires an individual who is meticulously organised and efficient, retaining the ability to build a rapport with valued customers.

"Kream Motor Recruitment, is by far the best recruitment company out there, unlike others, they actually listen and understand your needs and wants. Doing that, they get you interviews with companies which SUIT you, which fulfil YOUR requirements, with which you can make a LASTING career. I wouldn't hesitate to recommend these guys. They secured me an interview and I was offered the job, ultimately I wasn't able to accept due to unforeseen changes, but their attitude in understanding what's best for me did not change, such a pleasant experience. A big thank you to Andrew and Matthew"

Sales Executive – Somerset volume dealer
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