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Service Advisor

  • Yeovil
  • Permanent
  • PV4971
  • £25,000 Basic £32,000 OTE

We need a SERVICE ADVISOR, with customer-facing experience, to join a Yeovil based main dealer. Automotive knowledge would be an advantage, but is not essential.

In this role you will be the first point of contact for all service customers, ensuring they receive a warm, professional welcome accompanied by clear advice and assistance.

A summary of your daily activities will include: –

  • Welcoming customers to the service department, processing workshop bookings through the internal IT system.
  • Taking incoming customer calls.
  • Communicating with the workshop team to ensure all booked work receives the correct pre-planning.
  • Keeping customers fully informed throughout work in progress, advising on any additionally identified work requirements.
  • Presenting and upselling brand-approved products and services.
  • Carrying out a range of related IT, invoicing, database updating, job card creating.
  • Taking payments and explaining work completed.

You’ll need to be a friendly team member, able to work alone at times and react well at busy periods.  Always ensuring your customers receive a first-class experience.

In return, you can look forward to a competitive salary working alongside a welcoming team and a high quality, well-known automotive manufacturer.

 

((( . . . A DRIVING LICENCE IS REQUIRED . . . )))

“In desperate need of a key technician, We approached Kream and were delighted with their professionalism and also delighted with the individual they introduced to us”

Owner – Well Known Independent Southwest Sales and Service outlet
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